Privacy Policy

Effective Date: March 2026

1. Introduction

Welcome to Crickzo, operated by LevelCraft Labs ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and share information about you when you use our mobile application and website. By using our services, you consent to the data practices described in this policy.

2. Information Collection

A. Personal Information: We collect information you provide directly, such as your name, email address, mobile number, and shipping address (for prize fulfillment).

B. Automated Data: When you access the app, we collect device identifiers, IP addresses, and gameplay statistics (e.g., runs scored, match duration, frequency of play).

C. Third-Party Analytics: We may use tools like Google Analytics for Firebase to understand app performance and user engagement.

3. How We Use Your Information

  • To operate the global and tournament-specific leaderboards.
  • To verify winners and facilitate the delivery of physical rewards.
  • To prevent fraud, cheating, and unauthorized access (Anti-Cheat Security).
  • To send push notifications regarding tournament ends or reward claims (you can opt-out at any time).

4. Data Sharing & Disclosure

Crucial Policy: We do not sell your personal data to third parties.

We share data only in the following limited circumstances:

  • Service Providers: With logistics partners to ship your won products.
  • Aggregated Stats: We share anonymous, high-level data with Brand Sponsors (e.g., "1,000 players engaged with your brand"). Individual player names or numbers are NEVER shared without consent.
  • Legal Compliance: If required by law or to protect our rights.

5. Data Retention & Deletion

We retain your information as long as your account is active. If you wish to delete your account and all associated data, please navigate to the "Settings" menu in the app or email us at support@crickzo.com. We will process deletion requests within 30 days.

6. Children's Privacy

Crickzo is intended for users aged 13 and older (or 18+ depending on local jurisdiction for rewards). We do not knowingly collect data from children under the age of 13. If we become aware of such data collection, we will take immediate steps to delete it.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to this Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.